Case Studies

The Company

The municipal public employee retirement system in New York City administers pension benefits to its active members, retirees, and beneficiaries.

The Situation

One of the largest pension systems in New York City currently uses an IBM FileNet-based solution to provide a digital document repository of over 43 million client documents, as well as some basic workflow processes for business divisions. This is an aging solution with plans to be completely replaced.

The Solution

For the initial phase, Simflofy is being leveraged to facilitate synchronization of Salesforce Customer Relationship Management (CRM) -relevant document images between Box and FileNet. This allows Box to augment FileNet and deliver increased Enterprise Content Management (ECM) capabilities and functionality. It also allows Salesforce CRM to access document images via Box.

The pension system still requires a long-term ECM solution that is most compatible with the new pension administration system. Once that decision is made, Simflofy’s platform will play an integral role in migrating the content from the legacy IBM FileNet system to the new modern ECM platform.

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