New York City Employees' Retirement System administers retirement benefits for 300000+ active and retired NYC workers.
As one of the largest pension systems in New York City, NYCERS used an IBM FileNet-based solution to provide a digital document repository of over 43 million client documents, as well as some basic workflow processes for business divisions. This was an aging system with plans to be completely replaced.
Simflofy was initially leveraged to facilitate synchronization of Salesforce Customer Relationship Management (CRM) -relevant document images between Box and FileNet. This allowed Box to augment FileNet and deliver increased Enterprise content management (ECM) capabilities and functionality. It also allowsSalesforce CRM to access document images via Box.
The pension system also required a long-term ECM solution that is most compatible with the new pension administration system. They're now in the process of migrating these 43M+ client documents from IBM FileNet to Box using Simflofy.