Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portals, knowledge bases, and online communities. The solution offers a customizable front-end portal, live chat features, and integration with applications like Salesforce and Google Analytics.
Simflofy integrates with ZenDesk to provide federation, synchronization, and integration capabilities across all content and information stored in ZenDesk.
Simflofy’s ZenDesk integration allows you to:
- federate information stored in ZenDesk repositories for centralized access from within Simflofy
- migrate content out of ZenDesk to other systems
- migrate content into ZenDesk from other systems
Simflofy's Authentication Connection initiates the integration to your ZenDesk instance. This phase is used to configure custom repository fields and authenticate output connections, so that Simflofy can be leveraged to perform discovery on your ZenDesk content, manage documents and workflows, or migrate content, files, metadata, and applications stored within ZenDesk.
The ZenDesk Integration Connection allows for content and metadata to be integrated to or from a ZenDesk repository based on folder, content type, and document type.
Crawl remote systems for files, folders, metadata, versions, and renditions
Push records, metadata, and permissions into the target repository
Output files, folders, metadata, versions, and renditions to the associated output system
The ZenDesk Discovery Connector allows you to quickly locate and access any schemas located in the remote ZenDesk repository. These include tables, columns, object types, aspects, categories, content types, index fields, or any number of types and their associated metadata within ZenDesk.
Simflofy lets you quickly locate and access documents, files, and metadata stored in your ZenDesk repository for simpler, faster, and more cost-effective eDiscovery.
Simflofy’s ZenDesk Content Services Connector lets you search, find, and easily perform actions on any content stored in ZenDesk.
Create and update ZenDesk files and folders directly from the Simflofy interface
Update document properties and metadata
Manage document retention and archiving